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FAQs

With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.

We hope to maintain regular order shipments as best we can, and we appreciate your patience.

 

I just placed an order, when will it ship?


We try our best to ship items as fast as we can. Please allow 2-5 business days processing time for your order to ship out, average shipping times are 7-13 days


Tracking numbers will be updated 2-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@powerwavy.com  

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include full name and order number on the returned parcels.


Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.


Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm.

Once you double check if the address given is wrong kindly notify us via email at support@powerwavy.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@powerwavy.com   and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

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